Terms of Service

Eligibility

1.1 - Who is eligible

A student can be considered eligible if they:

  1. Are currently in full time education at a recognised educational institution

  2. Are entitled to use an e-mail address belonging to their educational institution’s domain name as a student member of that body

OR

  1. Are in possession of an unexpired, valid International Student Identity Card (ISIC) that is registered in their name

OR

  1. Can otherwise prove that they are currently enrolled in education through the production of valid documentation. The documentation provided must be dated and prove that the user is currently in education.

1.2 - How eligibility is verified

On an annual basis, the eligibility of a student is re-verified. The manner in which this is done depends on the method of validation used.

  1. Revalidation of the email address associated with the student’s educational institution - this is done by clicking a link in an email we send annually.

  2. Automated validity check of an ISIC’s unique number.

  3. Resubmission of in-date documentation issued by the student’s educational institution or local authority.

1.3 - When a user is no longer eligible

When a user is considered no longer eligible, or has elected not to revalidate their account within the timeframe given, we will suspend the user’s account. At this point we will hold data for 30 days before it is removed from our servers irreversibly.

1.4 - Technical support a user is entitled to after becoming ineligible

A user can only contact the organisation to retrieve the data from their account in the 30 days after their account is suspended. No other support will be given. After this period, the user is no longer entitled to support from the organisation in any capacity.

1.5 - Fees

There are no fees for becoming a user of Gwiddle’s services. Donations do not constitute a Service Level Agreement (SLA) or guarantee of extended service, support, or preference. Donations are made in goodwill only and can not be made in exchange for service or support.

Service Provided

2.1 - Closing a Gwiddle account

A Gwiddle account can be closed in writing to our support team through the usual channels, such as our online helpdesk or through email. Users will be asked to verify their identity before the account can be removed.

2.2 - Service Level Agreement

Gwiddle will endeavour to provide the service at all times for the duration of which a user is eligible to use its services; however the service is provided with no agreed service level. In the event that the provided service level is unacceptable, the user’s sole remedy is to terminate their relationship with us under clause 2.1.

2.3 - Security and Data

The security of websites configured on the Gwiddle platform, and the customer data stored within them remain the sole responsibility of the customer, who should, on a regular basis, download backups that the organisation provides through the control panel, and maintain the installation of any software packages they have configured. Gwiddle accepts no responsibility for damage to data or loss of service however caused (for instance, as a result of hardware failure or malicious “hacking”).

2.4 - Failures and malfunctions

It is occasionally necessary for Gwiddle to reboot the servers that provide its services. We will only do this when necessary. We will endeavour to warn users in advance and minimize any disruption caused.

Failures are inevitable - we will strive to resolve any failures as quickly as possible, but we can not set a time period in which failures will be resolved.

2.5 - Fair use

The user acknowledges that the server makes use of shared resources, and agrees to terminate any activity that Gwiddle determines to be severely affecting the service level provided to other users.

2.6 - IP addresses

IP addresses used are the property of Mythic Beasts Ltd, which are allocated to Gwiddle.

2.7 - Student Responsibility for Student’s Users
Each student is responsible for the activities of its users and, by accepting service from Gwiddle, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of a Gwiddle customer will be forwarded to the organisation’s webmaster for action. If violations of the Terms of Service occur, Gwiddle reserves the right to terminate services with or take action to stop the offending customer from violating the Terms of Service as it deems appropriate, without notice.

Acceptable Use Policy

3.1 - Fair use

The user is responsible for all use of their websites registered with us. The service must not be used for any unlawful activity or in any way that deliberately disrupts the normal working of other equipment connected to the Internet. This includes, but is not limited to:

  1. Sending or relaying of unsolicited bulk email (spam);

  2. Attempting to gain unauthorized access to other equipment connected to the Internet;

  3. “Denial of service” attacks on other equipment;

  4. Anything else which is illegal or prohibited by an applicable Acceptable Use Policy or any other contract or agreement.

3.2 - Right to suspend

Gwiddle may suspend any website that is used for such abuse. Where such abuse has been carried out with the knowledge of the user, Gwiddle will immediately terminate the service, and if necessary, forward information on to relevant law enforcement.

3.3 - Bandwidth usage

Bandwidth usage is calculated on a calendar month basis. Where the website has used more than the agreed bandwidth, the website will be suspended until the following month.

3.4 - Liability

The student (user) has full responsibility for the content of the website. For the avoidance of doubt, Gwiddle Web Hosting is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the services.

Changes to the service

4.1 - Altering the terms of the service

Gwiddle may vary the terms of provision of the service at any given time by giving no less than 15 days notice by email.

Appendix A: Definitions

Website refers to the user’s webspace, databases, mailboxes, DNS records and all other elements configurable through the service collectively.

The organisation, Gwiddle refer to Gwiddle Web Hosting.

The user, The Student refer to the individual responsible for the account, eligible under the terms of clause 1 and its sub-clauses.

Online helpdesk refers to the online support service at support.gwiddle.co.uk.

ISIC refers to the International Student Identity Card